Refund policy

Return & Refund Policy

Effective Date: July 4, 2026

At TheUnifrms, we are committed to delivering high-quality apparel and ensuring customer satisfaction. Please read this Return & Refund Policy carefully before making a purchase through our website.

By placing an order with TheUnifrms, you agree to the terms outlined below.

1. Made-to-Order & Customized Products

Many of our products are produced on demand or customized specifically for each customer. Due to the personalized nature of these items, returns, cancellations, or refunds are generally not accepted except where required by applicable law.

Returns or refunds will not be accepted for:

  • Change of mind

  • Incorrect size selected by the customer

  • Personal style preference

  • Minor variations in color, print placement, stitching, or handmade finishing

  • Natural differences resulting from manual or on-demand production processes

This policy complies with applicable consumer protection laws relating to personalized and made-to-order goods within the European Union and Switzerland.

2. Size Exchanges

Customers may request a size exchange under the following conditions:

  • The request must be submitted within 14 days of delivery

  • The item must be unworn, unused, unwashed, and in its original condition

  • All original tags and packaging must be included

  • The item must show no signs of damage, odor, stains, or use

Customers are responsible for:

  • Return shipping costs

  • Shipping costs for the replacement item

TheUnifrms reserves the right to reject exchange requests if the returned item does not meet the conditions listed above.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

theunifrms@gmail.com

To process your request, please include:

  • Your order number

  • Clear photographs of the product

  • Photographs of the packaging, if applicable

  • A brief description of the issue

After review, TheUnifrms may, at its sole discretion, offer:

  • A replacement item

  • A repair

  • Store credit

  • A partial refund

  • Or a full refund where appropriate

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Worn or washed items

  • Products damaged after delivery

  • Items returned without original packaging or tags

  • Products with stains, odors, or signs of use

  • Gift cards or promotional items

  • Customized or made-to-order products without manufacturing defects

5. Refund Processing

Approved refunds will be processed within 5–14 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider or financial institution, additional processing times may apply.

6. Shipping & Delivery Responsibility

TheUnifrms is not responsible for:

  • Delays caused by shipping carriers

  • Customs delays or inspections

  • Import duties, taxes, or international fees

  • Lost packages due to incorrect shipping information provided by the customer

  • Delivery issues outside of our reasonable control

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

7. Contact Information

For all return, refund, or exchange inquiries, please contact:

theunifrms@gmail.com

We aim to respond to all customer support requests within 1–3 business days.